Destination Corse, Corte, Corsica, France

Tourism product designer • Apr 2018 - Present

Creation of tours on the Island of Corsica

Negociations with providers

Preparation of contracts with hotels and travel agencies

Booking management

SAP, Galway, Ireland

Support Engineer • Aug 2017 - Apr 2018

Provide 2nd level support to 1st level agents

Mentor new hires

Knowledge Management leading role

Coach agents on specific skills

"Schedule an Expert" team

Support Associate • Jan 2015 - Aug 2017

Deliver SAP Support Portal live demos in French and English

Process specific Cloud incidents

Support SAP customers in English & French by email and phone

Dispatch incoming emails and monitor specific incident queue

Translate French incidents into English

Provide answers to general and technical queries

Interface between customers and developers for the majority of SAP products

Work in a multinational team in close cooperation with experts from all over the world

Specific duties:

Mission Critical Support on weekend

Continuously improving internal Lean processes

Ensure complete adherence to SLAs

Slieve Aughty Centre, Loughrea, Ireland, (internship, 3 months)

Assistant Manager • Apr 2014 - Jul 2014

Websites translations in French

Management of the seasonal team

Representative for French-speaking customers

Reception

Cellar, La Cave des Coteaux du Lyonnais Lyon, France. (Internship then job. 4 months)

Saleswoman • Apr 2013 - Aug 2013

Website and social networks management

Creation and set-up of wine tourism products (visits, packages, offers…)

Wine vending and advising

Hotel, Orfea, Dijon, France. (Job, 2 months).

Receptionist • Mar 2012 - May 2012

Reception of national rail company (SNCF) agents

Reservations management

Cellar, Maison Corton André, Beaune, France. (Job, 5 months)

Saleswoman • Aug 2011 - Dec 2011

Realization of wine tasting programs

Tutored tastings and guided tours in French & English

Advising and customized service for high and low-end customers

Hotel, Logis-Hostellerie St-Vincent, Nuits-Saint-Georges, France. (Job, 5 months)

Front Desk Receptionist • Jun 2011 - Aug 2011

Meeting and greeting guests (international customers)

Managing bookings over phone, emails and face to face

Breakfast service

Invoicing